1. Who we are
Excel Auto Care Ltd is the controller responsible for the personal information described in this policy. We operate from Holme Rd, Yaxley, Peterborough PE7 3NA.
You can contact us about privacy or data protection by emailing admin@excelautocare.net, calling 01733 685855, or writing to the address above.
2. Information we collect
We may collect the following information when you use the website:
- Contact-form information: your name and email address, plus any telephone number, subject and message you choose to provide.
- Communications: information contained in emails, telephone calls or other correspondence with us, including details about your vehicle or enquiry where you provide them.
- Technical information: our hosting and form provider may process information associated with a visit or form submission, such as an IP address, browser or device information, timestamps and security or delivery logs.
Please do not include unnecessary sensitive personal information in the free-text message field. The form does not ask for payment-card details or account passwords.
3. How and why we use personal information
We use personal information where necessary to:
- receive, review and respond to enquiries;
- discuss requested services, appointments or steps you ask us to take before entering into an agreement;
- manage communications and maintain appropriate business records;
- operate, protect and troubleshoot the website and form;
- prevent spam, misuse, fraud or security incidents; and
- comply with legal obligations or establish, exercise or defend legal claims.
The lawful bases we may rely on under UK data protection law are:
- Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
- Legitimate interests: where necessary to respond to enquiries, administer and protect our business and website, keep proportionate records, and deal with legal claims. We consider whether those interests are overridden by your rights and interests.
- Legal obligation: where we must retain, use or disclose information to comply with applicable law.
- Consent: where we specifically ask for consent for a particular use. You may withdraw that consent at any time, without affecting processing carried out before withdrawal.
We do not use information submitted through this website for solely automated decisions that produce legal or similarly significant effects.
4. Who receives your information
We do not sell personal information. We may share it only where reasonably necessary with:
- Netlify, which provides website hosting and processes the website contact form on our behalf;
- suppliers providing email, IT, security or professional support, to the extent required for their services;
- regulators, law-enforcement bodies, courts, advisers or other parties where disclosure is required by law or necessary for a legal claim; and
- a prospective purchaser or successor if our business or relevant assets are reorganised or transferred, subject to appropriate confidentiality and legal requirements.
Service providers may process information in countries outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, the relevant provider or controller must use an approved transfer mechanism or another lawful safeguard.
5. Security
We take proportionate organisational and technical steps intended to protect personal information against unauthorised access, alteration, loss or misuse. Access should be limited to people who need the information for an appropriate business purpose. No website, transmission or storage system can be guaranteed completely secure.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for any related legal, accounting, insurance or dispute-resolution requirements. Retention will depend on factors such as the nature of the enquiry, whether it leads to work for a customer, our continuing relationship, and any applicable legal obligations. Information that is no longer required should be deleted or anonymised where appropriate.
7. Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information in certain circumstances;
- ask us to restrict how information is used;
- object to processing based on legitimate interests;
- receive certain information in a portable format where the right to data portability applies; and
- withdraw consent where processing relies on consent.
These rights are not absolute and exemptions may apply. To make a request, contact us using the details in section 1. We may need enough information to confirm your identity and understand your request.
8. Complaints
Please contact us first if you have concerns so that we have an opportunity to address them. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. Information about making a complaint is available at ico.org.uk (opens in a new tab).
9. Third-party websites
This website links to services and websites operated by third parties, including Google Maps, Google reviews and Safe Local Trades. We do not control those websites or their privacy practices. Their own privacy information applies after you follow an external link. The Contact page also offers an optional Google Map. If you choose to load it, your browser connects to Google, which may process information such as your IP address and browser details and use cookies under its own privacy policy. The map is not loaded before you choose it.
10. Changes to this policy
We may update this policy when the website, our processing or legal requirements change. The date at the top identifies the current version. Material changes will be presented on this page before or when they take effect, as appropriate.